Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Exceptions for Returns

Digital download purchases are non-refundable. These files are placed onto your store account and immediately available upon purchase. Because of this no refunds can be issued for digital product purchases.

Shipping

When you place an order, we will estimate shipping fees for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders usually ship within 2 business days. For domestic orders, UPS is the preferred carrier. Please see the below chart for estimate arrivals on available shipping methods for U.S. customers. If your order requires expedited shipping, please contact one of our Customer Service Representatives at 877.225.3311 or 678.225.3100.

Example: An order placed on Monday with 3-Day UPS will be delivered by the following Monday.

Please Note: the above shipping chart applies to U.S. shipping addresses. No PO Box addresses permitted. UPS only delivers to physical addresses.