How does Free Shipping work?
Typically, free shipping promotions apply only to those orders shipping within the United States. If you qualify for free shipping, the 'Free Shipping' shipping method will be available to you during check out. In addition, you can forgo the free shipping option and choose an expedited option at any time. TJMC typically ships with FedEx SmartPost and USPS First Class & Priority Mail during our Free Shipping promotions. However, we will occassionally use FedEx Ground, for higher weight orders. TJMC reserves the right to use any available shipping method when Free Shipping is chosen by the customer.
I'm a Maximum Impact Club member. How do I receive my 10% resource discount?
At this time, MIC members must call us at 800.333.6506 and speak to a product specialist in order to receive their 10% resource discount.
Where do I download the digital material I purchased?
I can't get my digital items to play on an Apple product?
Make sure you have a media player application compatible with Apple products, i.e. Quicktime.
I forgot my password. How do I log in?
Where can I track my order?
I'm not getting my John Maxwell Company newsletters.
We recommend that you add the domain name @johnmaxwell.com to your white list.
What shipping methods are used for Standard Shipping?
We use a number of different shipping methods when Standard Shipping is chosen. Primarily, we use FedEx SmartPost and USPS First Class Mail and Priority Mail. However, we reserve the right to use any shipping method that provides the same shipping and handling times associated with SmartPost or Priority Mail.